01· FAQ · 2026
Answers,
no rep call required.
Everything you need to know before placing your first order.
02· Ordering
What is the minimum order for custom drawer boxes?+
500 boxes per size and design. Price per box drops as quantity goes up, past 100,000 units. Other products like mailers and stickers start lower; see each product page.
How do I place an order?+
Pick a size and quantity on the order page, choose finishes, and see your product price. Pay by card, then upload your artwork on the link we email you. It is checked automatically within minutes, and the factory sends a free digital proof in 1 to 2 business days. Production starts only after you approve it.
Can I get a sample first?+
Yes. Request a sample kit on the Samples page to check board weight, print, and finishes before you order.
Can I reorder the same design?+
Yes. We keep your approved artwork and specs on file. Send the quantity and we confirm the reorder the same day.
Do you work with designers and agencies?+
Yes. Graphic and packaging designers can join our Design Partner program for partner pricing and white-label delivery, so you can print client work with us and keep the margin.
03· Design & Artwork
What file formats do you accept?+
AI, PDF, or EPS with outlined fonts. Use CMYK, 300 DPI images at final size, and 3 mm bleed. Put foil, spot UV, and emboss on their own layers.
Do you have dielines?+
Yes. We provide a dieline for each of our 280 drawer box sizes. Ask for one on the quote or order page.
Is the digital proof really free?+
Yes. The proof is a PDF showing your artwork on the dieline with dimensions and bleed. Production starts only after you approve it.
What if the colors don't match the proof?+
If the finished boxes show a clear color shift from the approved proof, tell us with photos and we make it right.
04· Production & Shipping
How long does production take?+
10–14 business days after proof approval for drawer boxes. Large or custom orders are confirmed before invoicing.
Is shipping included in the price?+
No. Prices are product price only. Freight and import duties are quoted separately before you pay.
How long does delivery take?+
Air freight to the US usually takes 5–8 business days after production. Ocean freight is cheaper for large orders and is quoted on request.
Can you ship to my 3PL or warehouse?+
Yes. Give us the warehouse address and any labeling rules, and we add packing lists to each carton.
05· Pricing & Payment
Are the prices on the website final?+
Yes, for standard sizes and the finishes you select. The price on the order page is your product price per box. Custom sizes and orders over 25,000 boxes are confirmed before production.
Why can you charge less than US packaging agencies?+
We buy direct from our factory in Shenzhen, with no broker in between, and show you the price up front.
Do you charge setup or plate fees?+
No. Tooling is built into the per-box price.
What payment methods do you accept?+
Card checkout through Stripe for orders up to 25,000 boxes. Larger orders reserve production with a 30% deposit.
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